We're not going to take it. sign now

Were not going to take it

Back in September 2004 I purchased a brand new 2005 Ford E350 super duty diesel cargo van. The vehicle managed to clear Ford Motor Companies quality control department with a faulty injector and a cracked turbocharger. Fumes from the turbocharger were getting drawn into the passenger compartment by the heater motor making myself and my workers very ill.

The dealership where I purchased the vehicle fixed the injector at 2000kms but could not and would not find or fix the exhaust leak until I brought the van in for my 10,000km service. After ending up in the hospital 6 weeks and 3000kms later and knowing I would not last another 5000kms I decided to get a second opinion.

I asked another Ford dealership to check for a leak and within hours the cracked turbocharger was discovered and later repaired. The smell from the exhaust however was still enough to reduce a man to tears and having paid just over 45,000.00 this would be unacceptable.

When you drive a vehicle for 20 or 30,000kms and you encounter such problems the logical thing to do would be to get it repaired. However when the vehicle was produced this way and spends more time in the shop than on the road and has less than 5000kms I feel that Ford Motor Company should accept responsibility and provide the consumer with a new vehicle.

I contacted the customer service department of Ford Motor Company and explained that not only has my new car experience been ruined but their negligence could have cost me my life. I thought I was being fair when I asked for a new vehicle instead of seeking compensation but was told to write a letter to the product liability department in Oakville, Ontario.

I did just that and was offered 5000.00 toward a new Ford if I was to trade in my van at
12,900.00 less than I paid only 3 months earlier. I declined and have continued driving my Ford lemon which leaves a trail of smoke and pungent fumes in its wake and is only getting worse by the day. Ford did however offer to fix it once again but this to I had to decline so, when asked whats that smell? I can say well thats my brand new Ford.

In retrospect had I leased this van I would have been able to hold back payments until completely satisfied but having paid out the balance in full Ford motor Company has been less than professional in handling this matter.

Before signing this petition I would like to ask how many people can say they fully understand the rules when it comes to purchasing a new vehicle.

When I mentioned to a Ford representitive that had I purchased a big screen television that had all these defects from the date of purchase the company would no doubt provide me the consumer with a new television.
I was told to read carefully my new car warranty and that they were two totally different types of purchases. I'm left wondering how so...

My advice to any prospective buyers would be to lease and if your totally happy with the vehicle in the end then purchase.

What's unfortunate is that had the quality control department at Ford Motor Company done their job and discovered the easily detected flaws with the motor prior to leaving the plant I would be just another happy customer.

S. Fortier

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Arthur RoachBy:
SustainabilityIn:
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