Warhammer Collector's Edition Head Bug sign now

Dear Mythic,

Many of your customers, specifically people who had enough faith in you to preorder the Collector's Edition of Warhammer Online, have had their characters marred through no fault of their own. Through a bug with the dye merchant, these customers (wishing only to preview the Collector's Edition head) got stuck with a change to their characters that they did not want.

When these customers have asked for this bug to be fixed, you have told them that once they have chosen to apply the CE head, they are stuck with it. While this policy is fair enough for customers who actually chose to change their head, the customers in question did not choose to make this change to their characters, but rather fell victim to a flaw in your system.

This bug is causing these customers no small amount of frustration and disappointment. As these are paying customers, it only makes sense that you would wish to keep them happy.

We ask that you show sympathy on these paying customers, all of whom paid extra for the Collector's Edition, and fix this problem, allowing them to change back to their previous, unmodified heads.

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Ollie OrtizBy:
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Mythic Entertainment

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