Volkswagen of America Monsoon Radio Problem sign now

This petition is addressed to Volkswagen of America

The undersigned people have purchased a Volkswagen vehicle and have been unsatisfied with the quality of the Monsoon radio system with the Double DIN head unit. They have complained about bad sound quality and off balanced sound. Volkswagen of America has issued a Technical Service Bulletin to the service centers that are dealing with customers who have experienced the issue. While the outlined procedure (AKA wire swap) of the Technical Service Bulletin improves sound quality of the radio it fails to address the following problems:

- FM sound is washed out, sounds very harsh
- The Left speakers produce approximately -3db volume than the Right ones at center balance.
- The Fader cuts off the front speakers at the 10 oclock position, sound does not fade gradually to the Rear
- Cracking noise from speaker while adjusting fader and/or volume

Many people have contacted Volkswagen of America regarding this issue however Volkswagen of Americas customer service departments deals with issues on an individual basis and has yet to come up with a global solution. They also will render cases resolved after the dealer states that the radio meets factory standards even though it fails to meet customer standards and they will no longer investigate the problem disregarding customer satisfaction.

You can view a lengthy message thread at http://forums.vwvortex.com/zerothread?id=266872 so see the severity of the problem.

The undersigned request Volkswagen of America to resolve this problem at the manufacturing level and render solution to its customers, or compensate them for a comparable aftermarket or OEM replacement unit.

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Goal reached !
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Latest Signatures

  • 15 December 2015150. Owen W
    I support this petition
  • 14 December 2015149. Ryan S
    I support this petition
  • 09 December 2015148. Gabe M
    Vehicle ID Number WVWSE61J42W533490 After the wire swap, the radio still sounds pretty bad.
  • 07 December 2015147. Josh F
    Vehicle ID Number 9bwde61j624016718 Please fix this ASAP!
  • 17 November 2015146. Jon G
    Vehicle ID Number 3VWSE69M24M145690 Radio does not operate properlly
  • 16 November 2015145. Errol M
    Vehicle ID Number 3vwsb69mx1m130827 The A.M. reception is terrible. My standard issue radio/cd/tape player in my 2000 Camry is far superior in both reception and sound quality than the VW-touted monsoon system.
  • 08 November 2015144. Ismail M
    I support this petition
  • 07 November 2015143. George L
    I support this petition
  • 18 October 2015142. Brett L
    I support this petition
  • 07 October 2015141. Bradley D
    Vehicle ID Number WVWSB61JX2W248074 After the dealer wasted VW's money by replacing the left front-door speaker and ordering a new HU, I pulled the amp out and did the wire-swap fix myself. It is better but still not worth the $325 extra paid for Monsoon
  • 26 September 2015140. Joe R
    I support this petition
  • 23 September 2015139. Mark M
    I support this petition
  • 13 August 2015138. John Stein
    Vehicle ID Number rt433345555555552 damn radio
  • 05 August 2015137. Pete D
    Vehicle ID Number 9BWdh61j334038782 VW should be ashamed of the horrible unit
  • 31 July 2015136. Jens T
    I support this petition
  • 25 June 2015135. Klaus Bp
    I support this petition
  • 25 June 2015134. Linda G
    Vehicle ID Number 3VWSK69M65MO62418 Customer Case ID with VWofA Customer Service В Without a doubt the worse sounding radio I have ever owned!
  • 23 June 2015133. Gregory L
    I support this petition
  • 03 June 2015132. Greg T
    I support this petition
  • 02 June 2015131. Jack R
    Vehicle ID Number 3vwca21c1ym401514 Radio sucks and hard to find replacement
  • 15 May 2015130. Jason H
    Vehicle ID Number 9BWPH61J124067290 I traded in my 2000 Passat with premium (non-monsoon) sound and walked away with a 2002 GTI with the monsoon system. The monsoon system is completely inferior in sound quality with the previous unit in the Passat. I he
  • 30 April 2015129. Malathy S
    Vehicle ID Number WVWVD63B14E026044 CD eject button failed within 2 weeks of buying. Can no longer use CD player. New Monsoon player on "back order" for 1 month as of 12-06-04!
  • 22 March 2015128. D M
    I support this petition
  • 06 March 2015127. Eric G
    Vehicle ID Number 3VWTH69M72M093871 Had to do the wire-swap myself, and the sound is still not what I would expect of a "Premium" sound system.
  • 15 February 2015126. Rodney S
    I support this petition
  • 30 December 2014125. Joe S
    Vehicle ID Number 9BWDE61J624017416 I had the dealer check it out, there was nothing they could do..
  • 07 October 2014124. Patrick R
    I support this petition

browse all the signatures

Information

Celeste CostaBy:
MusicIn:
Petition target:
Volkswagen of America

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