Volkswagen 1.8T Engine Oil Sludge sign now

To: Volkswagen Motor Corporation

We, the undersigned petitioners, including former and current Volkswagen owners, do hereby give notice to Volkswagen Motor Corporation, that we are dissatisfied with the current customer service initiatives for owner complaints of engine oil sludge pertaining to the 1.8T engines found in Passat and Jetta models. This includes the "Extended Warranty Initiative" sent to all 1.8T engine owners. This initiative does not restore the original warranty rights of the affected consumers who continue to be blamed for the problem by this company. In addition, these initiatives do nothing to help those who had to trade in their vehicles due to an inability to pay for exorbitant repairs within the warranty period.

There are numerous complaints on sites like www.myvwlemon.com, www.vwsucks.com, etc. where owners are denied warranty work, some for the first time ever in their lives, because they cannot find 100\% of their original oil change receipts. Others have all documentation and are still denied. The stories that are added daily to these sites indicate a SERIOUS situation that must be addressed as soon as possible.

Pointing the finger at the owners is unconscionable given that untold numbers of owners properly maintained their vehicles according to your recommended maintenance schedule. We, the "Volkswagen Owners Unite for Resolution" consumer group are not willing to accept blame for this very serious engine problem any longer! We would like a formal retraction of blame immediately. A public statement by Volkswagen Motor Corporation is appropriate. We would also like a recall of the affected engines. If these engines cannot be fixed permanently, we would like this company to repurchase the affected vehicles once the problem is formally acknowledged. The owners must be compensated for the loss of resale value of their vehicles due to this condition. In addition, all incidental and collateral expenses must be covered. Nothing less would be fair to the affected owners!

Engine oil sludge development is unacceptable, especially in these late model vehicles. These engines are not the same after repair. Some owners with engine replacement have experienced a recurrent sludge condition. Lack of owner maintenance is not the cause of either the slow or sudden demise of these engines. Volkswagen owner engine analyses reveal adverse changes in the engine's oil condition even with less than 3,000 miles on the engine's oil. We, the owners, believe there is a mechanical problem which is contributing to premature wear of these engines.

Owners are very concerned about the safety of these vehicles. Some engines are seizing at highway speeds. Engine failure is unpredictable. Some owners have lost all traces of engine oil suddenly. Owners have lost faith in their vehicles based on these occurrences.

We, the undersigned are shocked and appalled by the actions of Volkswagen Motor Corporation. We expected more from our Volkswagen vehicles given the daily advertisements describing these vehicles as high in quality and reliability. We want what we paid for...a safe, reliable vehicle that holds its value over time. We don't think this is asking too much! We want Volkswagen to do the right thing!

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Christa CrosbyBy:
Transport and infrastructureIn:
Petition target:
Volkswagen of America

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