Virgin Broadband - Better Customer Service sign now

As customers of Virgin Broadband, we are asking the organisation to listen to our plea for better customer service. An organisation that has locked us into a 24 month contract and provided an exceptionally unreliable service. We ask that Virgin:

1. Implement a status page immediately.... straight HTML without fancy coding can be done and tested quickly and is better than waiting for the bells and whistles system that is no doubt in the works.

2. Immediately implement a status message on the hold music.

3. Tell the truth.... we need to know that the problem exists and that it is being resolved... a likely 'return to service' date would be a bonus.

4. Ensure call center staff are able to accurately and in a timely manner know exactly what the outages are.... patch up a quick email notification system from one central person if necessary, until something better can be developed.

5. Ensure that each outage has an outage manager assigned... their job is to keep anyone interested informed via email... especially customers. Your simple html status page can have a link to a single [email protected] type email for interested customers to get on to the notification list.

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Goal reached !
100 / 100

Latest Signatures

  • 12 November 2015100. Greg C
    In all my years in IT this is one of the worst support that I have recieved.
  • 21 September 201599. P B
    Horrible customer service
  • 17 August 201598. Andrea Keller
    Very unsatisifed with the lack of service and constant cutting off of phone calls and internet disconnecting... wait time to speak to some one is totally unacceptable.. want out of my contract NOW!!!
  • 14 June 201597. Luke G
    My broadband barely works and i want to disconnect before my 30 day trial period is up. I called and waited on hold for 30 min, was hung up on, called back, waited on hold for 40-45 minutes, the phone disconnected before I was able to speak to an operator
  • 09 February 201596. Ian D
    This petition is surely a bare minimum of expectations, I have found the service appalling, and obviously the need for this petition is an indicator that Virgins standards are below acceptable
  • 14 November 201495. Elvio S
    The monthly cost for poor performance and drops for Wireless Virginbroad is not justifiable compared to Dial-up or DSL
  • 04 November 201494. Paul G
    Issues should also include the Claytons Connection Issue (ie when the modem says it is connected, but it really isn't)!!
  • 24 August 201493. Thelma B
    I support this petition
  • 15 August 201492. Steve B
    I support this petition
  • 20 July 201491. Vanessa S
    I have for the last 3 days tried to make contact with support.
  • 15 July 201490. Shahriar K
    В
  • 17 March 201489. David P
    I support this petition
  • 05 March 201488. Aaron P
    Terrible customer service, we've been tricked
  • 17 February 201487. John G
    Disappointing service. If my contract was to end today I would not continue the service.
  • 30 January 201486. Ian P
    the service is getting worse not better 6months is giving them a good chance to prove themselves, but to no avail sadly it is an offer" Too good to be true"
  • 11 August 201385. Greg B
    u r a bloody disgrace virginbroadband!!
  • 01 August 201384. Michael C
    I just wish someone would answer the phone
  • 18 June 201383. Sue E
    very poor customer service
  • 28 March 201382. David S
    poor, poor service
  • 27 March 201381. Lindsay B
    I support this petition
  • 22 February 201380. John C
    I support this petition
  • 21 February 201379. Miles Davenport
    Modem seizes and network drop out constantly
  • 04 January 201378. Thedeano Roberson
    Luckily got out. VB@H = poor
  • 14 November 201277. Peter K
    I support this petition
  • 14 August 201276. Liz U
    I wish I had taken note of the early warning signs -- ie, having a 'customer service officer' hang up in my ear when I dared ask to speak to his manager as he was not providing me with satisfactory answers to my questions -- and never signed up with this
  • 01 July 201275. Sonia M
    poor service since Christmas - I want out
  • 15 January 201274. Michael B
    Service Discusting. Will never use a Virgin Brand again

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Information

Sherri BirdBy:
AnimalsIn:
Petition target:
Virgin Broadband

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