StarHub Please Deliver Your Promise sign now

Dear StarHub Ltd,

I am writing this petition in response to growing discontent and dismay among your customers - myself included - regarding the handling of the recent "Intel Centrino" issue surrounding your MaxOnline promotion in December 2006.

Let's visit the facts. Your brochure listed a Compaq Presario laptop computer as a gift if customers signed up for 28 months with StarHub MaxOnline. The technical specifications list the processor as "Intel Centrino Duo Mobile Technology".

When subscribers finally received their laptops, they realized that their machines were not Centrino certified. In this case, it was the wireless internet adaptor that was in question - it was a Broadcom branded wireless internet adaptor. For a laptop to be Centrino certified, it must be an Intel wireless internet adaptor.

Many of those who signed up for the deal did so under the impression that it is a Centrino-certified laptop, but evidently that has not been and still is not the case.

You have since revealed that the word "Centrino" was never meant to be in the brochure, and that it was a mistake by a StarHub employee who was responsible for the brochure. We appreciate your candor and integrity in admitting your mistake.

However, those who did sign up under the impression that it is a Centrino-certified laptop could only feel rather shortchanged. After speaking to staff at both StarHub and the laptop manufacturers, Hewlett Packard, I am under the impression that neither party wishes to address the concerns of said StarHub customers, nor make an exception to deliver what was impressed upon them as "Intel Centrino Duo Mobile Technology" laptops.

In light of the current situation, I am making these demands of you:

Recall the affected notebooks (V3131TU, v3135TU & V3136TU) and replace/insert the affected/omitted parts, namely the wireless adapter and the bluetooth adapter. The notebook must then be Centrino Duo certified.

Or, replace the affected notebooks with an equivalent notebook of the same monetary value. In the case of the model V3136TU with a monetary value of S$2299 w/GST, it should be replaced with either model V3133AP or V3143TU.

Or, offer a full rebate/compensation to customers who want to return the affected notebook and cancel the MaxOnline contract. Customers must be restored to the condition prior to the contract, subjected to the payment of services used.

Thank you for your time.

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Goal
200 / 1000

Latest Signatures

  • 15 December 2015200. Sushil K
    feeling rather cheated Did you sign up for the 28-mth offer? No Which model did you pick? V3136TU
  • 01 December 2015199. James Y
    I support this petition
  • 28 November 2015198. Ivan L
    Starhub should honour what it advertised Did you sign up for the 28-mth offer? No Which model did you pick? V3136TU
  • 24 November 2015197. Bryan Mason
    A Centrino-certified laptop should be issued as stated. Did you sign up for the 28-mth offer? No Which model did you pick? V3136TU
  • 25 October 2015196. Gavin Guerrero
    Broadcom adaptor performance is damn poor. Did you sign up for the 28-mth offer? No Which model did you pick? V3136TU Notebook
  • 26 September 2015195. Steve T
    Althrough its a mistake, but why must wait till consumer discover than Starhub found out, does it means that if no one find out this STARHUB going to let it be??? Did you sign up for the 28-mth offer? No
  • 27 May 2015194. Dan Arnold
    Justice for the ignorant consumer Did you sign up for the 28-mth offer? No Which model did you pick? Was not offered to pick yet
  • 22 May 2015193. Young Small
    honest mistake? but you can call it fraud too to be harsh. and It's not free - the laptop came with a binding contract for at least 2 years. personally I don't believe such a cheap mistake can be made, I suspect an despicable act. Did you sign up for the
  • 17 May 2015192. Andrew Lam
    Yes, Starhub must honour what they advertised. If they cannot, they should address the issue with alternatives and not just act blur. Did you sign up for the 28-mth offer? No
  • 27 April 2015191. Gan R
    I support this petition
  • 24 April 2015190. Daniel V
    Say NO to all PAP-linked scams. Say NO to 7\% GST in Singapore! http://www.petitiononline.com/GST7/petition.html Did you sign up for the 28-mth offer? No
  • 17 April 2015189. Eugene Cisneros
    oughta give facts right,or pay the price Which model did you pick? 3136
  • 08 April 2015188. Lee Jianl
    does a sorry can help those who were cheated? Did you sign up for the 28-mth offer? No Which model did you pick? V3136TU
  • 30 December 2014187. Hp E
    I work in HP, and guess what soem one from HP called me to apologised and they dont want to swap to a Centrino...give me my centrino Did you sign up for the 28-mth offer? No Which model did you pick? V3136TU
  • 28 December 2014186. James L
    I support this petition
  • 24 December 2014185. Song Shawl
    I support this petition
  • 01 December 2014184. Ho Kokl
    My Singnet contract ended soon and I actually planned to hop to Starhub but after reading such things Starhub do, I really can't trust them anymore. And I will also never get a HP products. I was shock that such big companies are playing these type of gam
  • 10 August 2014183. Collin T
    You cannot just say that the brochure is wrong without any compensation done. It is rather poor customer relations for HP or starhub to do that. I hope that something will be done. Did you sign up for the 28-mth offer? No Which model did you pick? V3136TU
  • 08 August 2014182. Lin W
    I support this petition
  • 04 August 2014181. Kelvin N
    I support this petition
  • 03 August 2014180. Lim Sengw
    I support this petition
  • 30 July 2014179. Adb Harrington
    I support this petition
  • 15 July 2014178. Kenneth O
    Show us your integrity and sense of responsibility Did you sign up for the 28-mth offer? No Which model did you pick? 3136TU
  • 08 July 2014177. Maxhurt Glass
    Intel Centrino Duo Mobile Technology; meaning Intel Pro Wireless & Bluetooth. Difference? Savings and Intel Media Accelerator features! We had been tempted to sign up with StarHub on a 28-month contract for a $1600 Intel Centrino Duo notebook and we d
  • 18 June 2014176. Bernard Suarez
    There is also short change of warrenty for those who opt for the Upgrade 2 which comes with a one yr warrenty + 3 yrs extended warrenty! Did you sign up for the 28-mth offer? No Which model did you pick? V3136TU with extended warrenty.
  • 07 June 2014175. Denis W
    I support this petition
  • 14 May 2014174. Keat J
    I support this petition

browse all the signatures

Information

Shawna KruegerBy:
People and OrganizationsIn:
Petition target:
StarHub Ltd (Singapore)

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