Removing Charter Cable from Camp Lejuene, NC sign now

I have started a petition to get charter cable removed off Marine Corps Base Camp Lejeune and surrounding bases due to horrible services, False advertising etc. As many of you know Charter Cable is the only cable company and cable modem provider on base. This allows for them to do what they like.

I have been trying to get them to come out and repair my charter cable modem for over a month!!! All I get is excuses on why they can't come out. Things like there is an outage in the area which they told me that 3 times. I ask for a supervisor and they tell me there is not one available. Which is telling me that the customer is not important. And I was told I would be called back 5-10 times and never once was my call returned! I was even given the supervisors word that he would call me back! I have spent over 10 hours on the phone with this company! Most of the time on hold. There have been wide spread complaints about this company. The need to either get rid of charter communications off this base or bring in another service so there will be competition and faster service here.

There customer service is horrible! They have no technical knowledge, I know more than they do about there own equipment! I fixed my own cable modem to get it too work. But there service is so slow that it won't even go over 56k! You are better off with 56k modem at least you can get on the internet with it.

And when they did finally send out someone they sent out the same guy who was a contractor for the company for a problem he can't fix. A contracted installer!!! NOT A TECHNICIAN!

I have changed over to DSL temporary till this problem can be resolved.


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Goal reached !
200 / 100

Latest Signatures

  • 28 December 2015200. Candace W
    I support this petition
  • 09 November 2015199. Shawn H
    terrible service Do you currently have Charter Cable? I use a friends service What do you think of the service. terrible
  • 30 October 2015198. Cassandra A
    I have had several companies over the years,, and I have to tell you, Cox was great, and so was Time Warner. I have gone with dial up because it is the same speed, sometimes faster. My cable is alwaysgoing out for the price you pay you should recieve bett
  • 26 October 2015197. Alex Horton
    I really hope Col. Hodges sees this petition and takes some kind of action. I sure hope the new installation commander reads this petition Do you currently have Charter Cable? Yes What do you think of the service. This service is extremly slow. I run a sm
  • 10 September 2015196. Nicole Murray
    I support this petition
  • 07 August 2015195. Jennifer W
    We switched our internet over to embarq because of how slow charter was. Charter told us we could us a router with their service but every day we had problems with the router because we believe they are using some sort of block against router users. When
  • 10 June 2015194. James H
    Monopoly Do you currently have Charter Cable? Not yet, but may not get it now What do you think of the service. Had it before and wasn't bad except for prices.
  • 03 June 2015193. Lcpl Jasonlm
    Horrible Service, constant disconnects, poor customer service. Do you currently have Charter Cable? Yes What do you think of the service. Horrible
  • 22 May 2015192. Marcuspainter Boone
    I support this petition
  • 24 April 2015191. Arthur G
    I support this petition
  • 19 April 2015190. Joseph H
    I support this petition
  • 04 April 2015189. Carrie L
    I also am having problems with my internet service and have recent;ly put in a request to switch to Sprint DSL Do you currently have Charter Cable? yes, but not for long What do you think of the service. Slow and out more often than it should be
  • 02 April 2015188. J Gb
    The service has never been great but no competition from any other services providers on base means they do not have to aggressively provide a better service at a lower cost in order to stay afloat. Do you currently have Charter Cable? Yes What do you thi
  • 17 March 2015187. Ilona Ma
    I had a new service appointment today between 1pm-5pm and it is now 730pm. I have called the company 4xs and no one can give me a straight answer. As a result, I have lost two days of work. Do you currently have Charter Cable? still awaiting installation.
  • 17 February 2015186. Jessica C
    I support this petition
  • 28 December 2014185. Angela C
    It costs more that Time warner,no savings Do you currently have Charter Cable? yes
  • 19 December 2014184. Spencer Hester
    I support this petition
  • 12 December 2014183. Sharon F
    I have had Charter Cable for a period of time now, and am not pleased. We see many outages and services not working as they should. My cable has been down for the past three days and when I called customer service all anyone could tell me was, "I am sorry
  • 07 November 2014182. Jeanette L
    they charge too much for basic services, they try to crew you over on your bill and the internet goes out all the time Do you currently have Charter Cable? yes What do you think of the service. it sucks
  • 20 September 2014181. Cpl Danielmh
    They overcharged me when I lived in the barracks and again when I moved on base. Please allow at least a competitive company to come on base. Do you currently have Charter Cable? no What do you think of the service. I hated it.
  • 08 August 2014180. Karen C
    charter blows, we need time warner cable Do you currently have Charter Cable? yes What do you think of the service. their customer service sucks
  • 07 August 2014179. Thomas D
    Having current problems transering service off base. Do you currently have Charter Cable? yes What do you think of the service. Horrible...need to have time warner instead!
  • 26 July 2014178. Joseph B
    Horrible Service Do you currently have Charter Cable? No What do you think of the service. Fine when it works, but ridiculous hassles when trying to get help with outages and tech support
  • 01 July 2014177. Jason B
    I paid for 5 megs of internet for 6 months and never received above 3 megs over 75\% of the time. I do online gaming is the only reason I noticed so I'm sure a lot of people are getting ripped off as well. I have had 3 techs come out and Charter said the
  • 02 June 2014176. Jaclyn W
    I agree that something has to be done. I have terrible service from Charter and I have only lived here for 3 months. Do you currently have Charter Cable? yes What do you think of the service. horrific
  • 02 June 2014175. Jonathan E
    I support this petition
  • 26 May 2014174. Stephen C
    Worst internet ever it is always down and extremely slow. Do you currently have Charter Cable? I currently have no internet provider. Didnt want to pay for a service i was not getting. What do you think of the service. Browsing internet on my phone is fas

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Information

Clifton ClayBy:
People and OrganizationsIn:
Petition target:
Base Operations/ MWR

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