Origin/EA Games and their horrible lack of customer care sign now

This petition is in regards to Origin/EA Games and their lack of decent customer service and customer loyalty. This is for all Origin/EA Gamers who play ULTIMA ONLINE. UO is having problems with players accounts being hacked. Not only do these hackers steal in game objects, but they also are cruel enough to delete the characters after taking what they want. This is the worse aspect of this crime. Weather you are a two month old account holder, or a five year veteran, having your characters deleted hurts. Origin/EA Games IS able to go to a database and back-up your characters. They could give you your characters back, BUT THEY WILL NOT! Not only will they not help in this manner, but they offer no refunds on hacked accounts. We veterans who have been loyal to Origin/EA Games receive no returned customer loyalty. All you receive back from Origin/EA is a frazzled phone operator who can do NOTHING to help you. On top of that, they make it feel as if it is YOUR FAULT this has happened. Origin/EA has put out fraud warnings urging UO gamers to update passwords on both their UO and Email accounts. Users do this and STILL GET HACKED! How is this possible? Ask Origin/EA and they wont be able to tell you. There is not even a Fraud Department set up for this problem. Origin/EA has had problems with their own workers hacking into customer accounts in the past. Could this be happening again? And if so, what is Origin/EA Games going to do to safeguard their customer accounts?
WE ASK ORIGIN/EA GAMES TO HAVE SOME CUSTOMER LOYALITY. WE ASK ORIGIN/EA GAMES TO CREATE A FRAUD DEPARTMENT. WE ASK ORIGIN/EA GAMES TO DO A BETTER JOG SAFEGUARDING CUSTOMER ACCOUNTS. WE ASK ORIGIN/EA GAMES TO BACK-UP PLAYER ACCOUNTS. WE ASK ORIGIN/EA GAMES TO HAVE BETTER CUSTOMER SERVICE AND TO HAVE IN GAME GM'S BE MORE HELPFUL. WE ASK ORIGIN/EA GAMES TO CARE ABOUT ITS CUSTOMERS.

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Sara WardBy:
Nature and EnvironmentIn:
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Origin/EA Games

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