Meteor HTC Hero Network Problems sign now

In November 2009, Meteor, a mobile phone operator in Ireland launched the HTC Hero on their 3G network.

From day one the phone has been disconnecting from the network, reportedly due to problems with the phone connecting to 2G networks when 3G is not available. On average anyone who has a HTC Hero on Meteor probably drops off their network 5 times (conservative estimate) per day, meaning their phone does not even function for recieving calls.

For months people have been complaining to Meteor about this problem and initially it seemed they would replace sim cards and handsets to offer a fix, none of which worked.

Four months on Meteor still do not have an answer and people are being told that the issue is being looked at and they will let us all know soon. It's getting beyond a joke. You can see the issue being discussed here:

Last week Meteor launced a new HTC Android phone, the Legend on their network. This phone does NOT drop off the network.

The peition asks Meteor to give us a firm date and an explanation as to why our phones do not function on your network, and if out of decency you could tell us when it'll be fixed. Short of that you should replace our Android phones with the HTC Legend which DOES work on your network. People have been giving you 55 euro a month to be on your surf plan, it's the least you could do.

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50 / 100

Latest Signatures

  • 20 November 201550. Marcin M
    I support this petition
  • 20 July 201549. Padraic L
    I support this petition
  • 01 July 201548. Ronan B
    Going on too long with no sign of compromise from Meteor
  • 13 March 201547. James C
    Contract cancellation is almost thru
  • 01 February 201546. John C
    I support this petition
  • 20 January 201545. Joseph C
    I support this petition
  • 08 January 201544. Ron C
    I support this petition
  • 30 December 201443. Ger O
    I support this petition
  • 28 June 201442. Russell M
    I support this petition
  • 13 June 201441. Brian M
    Sort out the HTC Hero issue asap please
  • 10 May 201440. David L
    Not fit for the purpose intended
  • 25 December 201339. Kevin G
    Sort it out Meteor!
  • 07 November 201338. Anthony Q
    Meteor should do the right thing!!!
  • 19 October 201337. David W
    HERO owner - have the same problems as everyone with the phone dropping signal (mostly on 2G/3G handover, but even when "Use 2G only" is selected). I do think it's disengenuous of Meteor to continue to sell the Hero (and Legend) phones until this is resol
  • 31 July 201336. David K
    Changed network because of this issue.
  • 05 July 201335. Brendan M
    I have a HTC Hero too, it drops off the network 5 to 10 times a day, it's totally ridiculous. Meteor should definitely do something about upgrading us Hero owners to the Legend if it works better.
  • 19 June 201334. Peter B
    Hero owner on Meteor. Not hugely impressed with Meteor's handling of this.
  • 18 June 201333. David C
  • 18 April 201332. Damien O
    I support this petition
  • 07 April 201331. Enda C
    An upgrade to the legend would be the best option as whats goin on at themoment is not acceptable
  • 17 February 201330. Pat M
    unhappy with Service from Meteor
  • 17 January 201329. Ian B
    This is a joke. I have requested m contract be cancelled. All i'm getting from METEOR is silence. I will cancel the direct debit and to hell woth them
  • 15 January 201328. David W
    I support this petition
  • 12 January 201327. Ruaidhri Marsh
    I don't even need an upgrade to a new phone- I'd be happy with them fixing the one I have.
  • 03 January 201326. Cian M
    Been using the phone since it came out in November '09 and have had this issue from the start.
  • 05 September 201225. James Mcd
    I support this petition
  • 28 August 201224. Marc C
    It is well past time that this is resolved, either technically or compensatorily

browse all the signatures


Claudette HoffmanBy:
Entertainment and MediaIn:
Petition target:
Meteor Mobile Ireland


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