Improvement of Service sign now

To the CEO and Executives of Goa.com, administers of DAOC Europe


1) We on the English speaking servers would like you to fund full time, 24/7 Customer Service representation to ensure that game mistakes and bugs can be sorted out fast, avoiding much wasted effort and time and deep frustration on the players part

2) We would like you improve the service of RightNow by
a) avoiding stock replies
b) reading and addressing the issues raised by players. This will not always be the answer an individual would like to hear, naturally; however reasonable queries and problems should be answered in a reasonable fashion
c) dealing with billing problems and queries fast and accurately
d) an accurate complaints procedure

3) Feedback from the EU servers of problems of game design, implementation and bugs to Mythic.

4) A more transparent means of contacting you, i.e. providing at least an address and preferably a phone number as well, with English language speakers

5) a regular customer satisfaction survey



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Goal reached !
50 / 50

Latest Signatures

  • 14 December 201550. Sren P
    Wake up just because you dont see your customers face to face, it dosnt mean you can give a half-assed service
  • 28 November 201549. Jos E
    I support this petition
  • 08 November 201548. Fredrik L
    I support this petition
  • 07 May 201547. Piffany Harvey
    Free Jaret!
  • 11 February 201546. Fiehdel Oneill
    I support this petition
  • 06 February 201545. Mads D
    I support this petition
  • 17 January 201544. Ren K
    GOA better get their act togther or they will lose alot of customers to WoW
  • 07 October 201443. Barlennan Ofp
    signed.
  • 12 September 201442. Mouu Mejia
    ffs
  • 12 March 201441. Steffen A
    I support this petition
  • 23 January 201440. Rami Gray
    Signed
  • 14 January 201439. Andrew G
    From your friendly Shroomer Awarkle
  • 29 November 201338. Henri H
    I support this petition
  • 13 August 201337. Martin R
    I support this petition
  • 05 April 201336. Arve S
    I support this petition
  • 07 March 201235. Jeroen Gutierrez
    I support this petition
  • 13 July 201134. Ghostbear Rice
    I support this petition
  • 23 May 201133. Joseph C
    I support this petition
  • 01 May 201132. Chris Rs
    I support this petition
  • 07 February 201131. Drahminn Tapia
    Not especially 24/7 GM support, though that would be nice, but at the very least a GM NEEDS to be on at weekends, this currently isnt the case
  • 21 January 201130. Shadowmag Roberson
    I support this petition
  • 24 November 201029. Lee H
    I support this petition
  • 17 October 201028. Eroa Schmitt
    I support this petition
  • 20 August 201027. Shadster Garcia
    small realm , small population , camping artifects for 34 hours and still no pop and you expect people to want to carry on playing this game hmmm NOPE
  • 21 June 201026. Julian R
    I support this petition
  • 08 May 201025. Nicci Taylor
    I support this petition
  • 16 March 201024. Urs H
    I support this petition

browse all the signatures

Information

Vickie FloydBy:
SustainabilityIn:
Petition target:
CEO of Goa.com

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