Flawed iPod Shuffle Dock (2nd Generation) sign now

Dear Apple Inc.,

Although we believe that one of your most popular products, the iPod Shuffle (2nd generation) is a wonderful commodity in itself, we are extremely dissatisfied with the dock that come with it.

This dock is easily breakable, and according to reviews in your own Apple Store, receives only 1.5 out of 5 stars on a rating scale. This makes it one of the most, if not THE most, poorly-rated, Apple-designed products on the market today. These same reviews also cite the tendency of the dock to break even in unstressed conditions. The most common of these is the disposition of the dock's metal prong to snap off or bend, rendering it unusable. Many reported this happening within a month of purchase.

Designwise, usability is one of the most important factors. Thus we believe that you, Apple Inc., should take steps to redesign, and perhaps even recompensate users of, this product which is considerably defective and almost entirely dissatisfying. Correcting the design would be simple: disavow the "dock" portion and simply make a durable cable.

We sincerely hope that you take this into consideration, as we believe it is the duty of the company to care for the customer's concerns and amend for the company's mistakes.



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Eleanor McleanBy:
Business and CompaniesIn:
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Apple Inc.

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