Fight againist PCCW Monopoly sign now

PCCW's broadband service provider Netvigator is enjoying the monopoly in new territories and outskirts of Hong Kong. I would like to share my experience with PCCW and request you all to sign the petition that would be used to appeal to the Office of Telecommunications Authority (OFTA) for appropriate actions against PCCW and related parties.

The sequences of steps that have happened with me are as under,

1. On 30 Aug 2010, Netvigator (PCCW) Sales representative confirmed the installation of the home broadband line on 4th September.

2. On 4 Sep 2010, Netvigator (PCCW) line man comes for installation and says that they don't have enough lines in the area to provide a connection to my house.

3. From 4th to 7th Sep 2010,I called 100 of times to different numbers and wasted almost 15-20 hours talking to various people at PCCW. The answer was that they have no idea when they will be able to provide the broadband service at my home. They specifically mentioned that they have no team available for laying new broadband line in the outskirts of Hong Kong. Evidently, the concentration of PCCW is in more populated areas.

4. On 8 Sep 2010, Netvigator (PCCW) Sales representative confirmed that field team got a new line and the installation can be done on 11th Sep.

5. On 11 Sep 2010, Netvigator (PCCW) line man calls that he cannot perform the installation due to heavy rain and will perform the installation on 13 Sep.

6. On 13 Sep 2010, Netvigator (PCCW) line man mentions over the phone that they don't have enough lines in the area to provide a connection to my house.

7. On 14 Sep 2010, Netvigator (PCCW) Sales and Customer Service mentions that they cannot tell me a date when they can get me a connection. It may take 1 day, 15 day, 1 month or may be more.

I cannot do anything at this point but just wait for PCCW !! I am feeling helpless and at the mercy of providers like PCCW. Do you also want to be in a similar situation?

Something needs to be done and someone has to take actions against companies who have established their monopolies. Please hold my hand and sign the petition to fight against these companies.

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Genevieve ZavalaBy:
Culture and SocietyIn:
Petition target:
People of Hong Kong

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