Apple: Do Not Lie to Us sign now

We, the undersigned, ask that Apple cease from making unfulfilled promises.

The idea for a manufacturer to announce and take orders on a product (PowerMac G5 Dual 2.5) that does not intend to ship for almost two months from an announcement date is bad customer relations. And then to have a manufacturer wait until 12 hours before promised ship date and then move said ship date three weeks later is down right HORRIBLE customer service.

We certainly know that delays are inevitable and in order to keep you rproducts 100\% you must push release dates. However to keep your loyal customers in the dark until 12 hours before release is not in keeping with the customer service that Apple strives for. And, to speak with Apple Store reps just 13 hours before release and be told, "yes your order will ship on 7/30" is not only bad customer service but a lie.

Mr. Jobs we are reasonable people all we expect is a little respect and truth to your customers. As you are probably aware the company that you built has developed a cult-like following, and your most loyal fans are probably the first to jump on new products. And to keep us in the dark in unreasonable.

In summation we ask that Apple increase their communication with their customers and also be truthful with that information. Also, please keep your Apple Store reps informed on dates with accurate information as well.

We thank you for your time, and eagerly anticipate your reply.


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Gertrude ChandlerBy:
Technology and the InternetIn:
Petition target:
Steve Jobs, CEO, Apple

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