Airline Passengers' Rights sign now

On February 3, 2008, I purchased a round-trip ticket on www.southwest.com, and my dates of travel were 02/28/2008 and 03/07/2008. I was to depart RDU International Airport in Raleigh-Durham, NC for Louisville, KY. Initially, I had intended to return to Raleigh-Durham, NC on 03/07/2008 but decided to remain in Louisville, KY because I was planning on relocating there; therefore, I requested a refund on the return portion of my ticket. This was the very first time that I had booked a flight with Southwest Airlines online, and the company's website was not completely clear on its refund policies. Granted, Southwest Airlines does state that not all fares are refundable, but the website did not specify which fare was non-refundable in the checkout process. I requested a refund by mailing a copy of my receipt to the Refunds Department in Dallas, TX only to receive an email, denying my request for a refund. According to my receipt, I could request a refund, and my airline ticket did not read "NO REFUND" on it when I departed Raleigh-Durham, NC for Louisville, KY. Southwest Airlines informed me that my ticket was transferrable; however, I am a part-time working class man who has a wife on a fixed income and cannot afford to just give away money; plus, my purpose for flying Southwest Airlines was simply to relocate to be with my wife. I had no intentions of using the airline again regardless of the outcome. This company generated a net revenue of $645 million for the 2007 fiscal year, but it will not refund the remaining portion of my ticket, which is only $158.50. The purpose of this petition is to find other passengers who have had similar experiences with airlines in general and to discourage other people from using Southwest Airlines, perhaps forcing Southwest Airlines Company to issue a refund in my behalf. If you all share my viewpoints, please write to Southwest Airlines Co., c/o Mr. Jim Ruppel, V.P. of Customer Relations & Rapid Rewards, Love Field, P.O. Box 36647, Dallas, TX 75235-1647. Please refer to reference number 079846. If you need further details, you may contact me at my email address.

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Rafael FrederickBy:
School and EducationIn:
Petition target:
Southwest Airlines Company

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